Frequently Asked Questions
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Frequently Asked Questions

General:

With so many options, why should I choose BestSeatsLive? 
Our aim is to offer you a one-stop shop for all of your entertainment needs. We offer a huge inventory of 3rd party discount tickets and we put all of this information in an easy to navigate website that provides the most user-friendly experience.

How can I contact you? 

BestSeatsLive Customer Service is available anytime. Contact us by email at ticketsupport@bestseatslive.com, or our online chat function on the website.


Purchasing Tickets:

Is there a purchase guarantee? 

We know how much your event means to you, and we will stand behind you if there are any issues with your order. BestSeatsLive.com is a resale marketplace where live event fans like you can find the tickets you want. Tickets sold on the BestSeatsLive.com marketplace are sold by independent sellers, from fans to professional ticket brokers.

You will receive a 100% refund for your tickets if:

  • Your order was accepted but not delivered by the seller.
  • Your order was accepted but not delivered in time for the event.
  • Your tickets were not valid for entry. (1)

But we do not stop there. You also have our 100% Money Back Guarantee if:

  • Your event is cancelled and is not rescheduled. (2)

You can purchase your tickets with peace of mind knowing we have you covered. Once your order is accepted, all you have to do is get ready for the fun times headed your way when the event day arrives.

  • Notes:
  • (1) Verified proof must be provided in letter form from the venue. Written or stamped "voids" do not constitute verified proof.
  • (2) 100% refund for a cancelled event does not include shipping.
  • Our confidence in the sellers that list tickets on our exchange allows us to offer you this guarantee

    Can I cancel an order after it is placed? 

    All sales are final. Please be sure that you really want your tickets before ordering.

    Do I have to pay sales tax?

    Sales tax is only collected for certain locations as required by law. In these situations, the tax will be applied before your credit card is charged.

    Why was my order rejected?

    Due to the nature of our exchange, ticket inventory changes as orders are placed. This means that the tickets may have been ordered by another customer before you had a chance to submit your order and are no longer available for those seats and price. If this happens to you, please search again or contact us on chat, skype or email and we will be happy to help you find similar seats at similar prices.


    Shipping:

    When will my tickets ship?

    Tickets you have purchased may not arrive for some time after your order is confirmed. The ticket description notes will indicate an approximate time of the month that the tickets will ship (e.g. "Tickets will ship in Nov"). If this is not the case, you can contact us after your order is confirmed to find out when your tickets will ship. After your tickets have shipped, you can use the FedEx tracking number to follow the path of your shipment.

    Can I combine shipping? 

    Due to the fact that tickets on our exchange come from a number of different sellers, we cannot guarantee combined shipping. However, in the case that some or all of your tickets are from the same seller, shipping can be combined. This service is at the discretion of the seller.

    Can tickets be shipped to P.O. Boxes? 

    Yes! Simply input the postal box as the alternative address by unchecking the "Use my billing address as my shipping address" box and entering your P.O. box as the shipping address.

    How are my tickets shipped? 

    Tickets are shipped via FedEx. Shipping via FedEx allows the ticket owners who sell through us to ensure that the ticket they sell have arrived to the proper recipient.
    What is an "e-ticket"? 

    Tickets described as "e-ticket"or "etix" or "Ticketfast" are similar types of electronic tickets that are printed out by the seller and sent to the buyer. These tickets are perfectly legitimate.

    The event of my choice is soon and I need a ticket. What can I do? 
    Many ticket sellers will choose to deliver tickets close to the event by one of three methods: will-call, local pickup, or email. Will-call means that you will pick up the ticket at the venue box office window, while local pickup will require that you pick up your tickets at a location up to 30 minutes away from the venue. Finally, email means that the seller will email you the tickets before the show. Please note that these delivery methods are at the discretion of the seller, so be sure to choose tickets where the listing specifically states one of these methods, or contact the seller after buying a ticket to confirm that you will be able to get a ticket by will-call, local pick-up, or email. Same-day order tickets are subject to the $15.00 Near-Term Delivery option.

    How soon will I get my tickets?

    Tickets are often not printed until a date closer to the event. Therefore, they will not be shipped to you until they are printed. Once shipped, you will receive a FedEx tracking number that can be used to check the progress of your tickets.


    About Your Tickets:

    Why is there a different name on my ticket? 

    The name on the ticket is that of the original owner, who re-sold the ticket on the secondary market. These tickets are still legitimate, and you will have no problem getting into the event.

    What if the event is cancelled?

    If an event gets permanently cancelled, you are eligible for a 100% refund. Please note that the refund constitutes the price you paid for the tickets, and does not include shipping costs that you may have incurred as part of the purchase process. For more details, please refer to the BestSeatsLive Terms and Policies of the purchase agreement.

    What if my tickets are lost or stolen?

    Once received, tickets should be stored in a safe place until the day of the event. Unfortunately, most tickets cannot be re-printed. You can try to contact the ticket seller, but they may not be able to secure new tickets.